End User Services - Desktop Support

Company: NTT DATA
Location: Folsom
Posted on: July 17, 2021

Job Description:

Job Description

#INDIST

• NTT DATA's Client is seeking a End User Services - Desktop Support team member to
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• respond to customer requests received via the Service Management application.
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• Fulfills requests of moderate to high complexity.
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• Interacts with the customers in a courteous and professional manner.
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• Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.
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• Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices.
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• Identifies potential issues that could adversely impact end-user experience and takes corrective action.
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• Participates in low complexity local and enterprise projects.
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• Performs proactive maintenance on devices.
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• Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management.
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• Understanding and adherence to policies and procedures.

Keywords: NTT DATA, Folsom , End User Services - Desktop Support, Other , Folsom, California