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End User Services - Desktop Support

Company: NTT DATA
Location: Folsom
Posted on: July 17, 2021

Job Description:

Job Description


  • NTT DATA's Client is seeking a End User Services - Desktop Support team member to

  • respond to customer requests received via the Service Management application.

  • Fulfills requests of moderate to high complexity.

  • Interacts with the customers in a courteous and professional manner.

  • Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.

  • Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices.

  • Identifies potential issues that could adversely impact end-user experience and takes corrective action.

  • Participates in low complexity local and enterprise projects.

  • Performs proactive maintenance on devices.

  • Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management.

  • Understanding and adherence to policies and procedures.

Keywords: NTT DATA, Folsom , End User Services - Desktop Support, Other , Folsom, California

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