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Engineering IT Operations Manager - 1980

Company: Kioxia
Location: Folsom
Posted on: June 8, 2021

Job Description:

Job Description

This will be a technical hands-on manager responsible to oversee day-to-day IT operations for the region. You will collaboratively work to define support best practices, drive adherence to process, and act as a strong lead for IT projects and staff. Your responsibilities will cover but not limited to Atlassian Tools, Network/Server Admin, and Desktop Support.

As our senior IT Ops contact in Folsom, this person must exhibit engineering values and maintain a high level of professionalism in providing excellent customer service, along with exercising sound judgment to provide timely resolution of problems & escalations. They must understand the office culture and maintain excellent relationships with global customers, business partners, and IT team members. Additionally you will be responsible for:

  • Combine hands-on support while directly managing a small team.
  • Providing C-Suite support
  • Solve any problem through data analysis, technical troubleshooting and improve ways of working by streamlining processes.
  • Document, track, and monitor problems to ensure resolution in a timely manner; acts as final point of contact for technical or personnel escalations.
  • Work closely with IT Leadership on strategic initiatives.
  • Drive multiple information technology projects and drive project deliverables.
  • Manage and triage incoming work for the region: tickets triage, project work, etc.
  • Maintain inventory of equipment and other IT assets.
  • Support our IT services: Atlassian, Jira, Bitbucket/repositories, Crucible, Confluence, Crowd, Jenkins, etc.
  • Develop and maintain relationships with multiple vendors.

Keywords: Kioxia, Folsom , Engineering IT Operations Manager - 1980, Other , Folsom, California

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