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Operations Associate

Company: Newport Group
Location: Folsom
Posted on: June 6, 2021

Job Description:

Who We Are

Newport helps companies offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced and responsive.

Position Location: This position is flexible to be remote now. As Newport begins to transition back to the office, this position will be required to be in the office daily. Location is on Iron Point just down from Kaiser. COVID protocols are in place per county/state and/or Newport rules & policy.

Job Summary: Perform duties to ensure all retirement transactions are processed timely and accurately, working within the limits of standard practice.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Completion of daily recordkeeping Operations processing volumes and related tasks in accordance with Newport service level agreements.
  • Complete Quality Assurance work flow steps for transactions as required in the work flow system
  • Work cross functionally to maintain reconciled positions within the Trust/Custodial accounts
  • Ability to understand plan setting requirements and specifications to identify potential transactional issues
  • Maintain data within the recordkeeping and ancillary systems
  • Utilize custodial and ancillary systems as required
  • Adhere to all Newport standard operating procedures and controls
  • Manage multiple tasks effectively by balancing high productivity with excellent service quality
  • Pursue resolution of aged items with internal departments and service partners
  • Research and resolve any issues that occur through the client and/or client service managers.

Required Education, Experience and certificates, licenses, registrations

  • Bachelor's degree in a business related field or industry experience, or a combination of education and experience.
  • 2-3 years' experience working in a related position in the retirement services sector.
  • Ability to work in a fast-paced, dynamic environment with a high degree of urgency and accuracy
  • Good written and oral communication skills, strong attention to detail.
  • Strong MS Office skills to include excel.
  • Effective time management and organization skills.

Preferred (but not required) education or skills for this role are

  • Prior experience with Relius and/or DST/SS&C TRAC recordkeeping administration system a plus
  • Familiarity with trading and cash reconciliation concepts


  • Communication
  • Teamwork
  • Client Focus
  • Critical Thinking
  • Time Management
  • Resilience
  • Attention to Detail
  • Planning and Organizing


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



Newport offers for employment are conditioned upon satisfactory completion of our employment screening process (including, but not limited to, a review of past employment and education records, background investigation, and/or credit check and fingerprints.)

Newport unequivocally rejects racism and discrimination of any kind and fosters an environment of belonging to provide access and opportunity for all. As an Equal Opportunity Employer we do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identify, gender expression, national origin, age, non-disqualifying physical or mental disability, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.

Keywords: Newport Group, Folsom , Operations Associate, Other , Folsom, California

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