Claims Specialist II

Company: Mercury Insurance Group
Location: Folsom
Posted on: May 31, 2021

Job Description:

Position Summary:

Under general supervision, investigates and processes moderate bodily injury claims, auto physical damage and property damage liability claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders.

Essential Job Functions:

* Obtains information from involved parties to evaluate facts of loss, including law enforcement reports, witness interviews, and medical records, to determine liability. Reviews coverage and claims process with customers. Sets reserves, assigns material damage features for inspection, sets up initial rental, and may make referrals to SIU as needed. * Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention. * Identify and escalate files with more significant indemnity exposure or attorney representation to supervisor for review/transfer for further investigation. * Negotiates, settles, and authorizes payment for injury claims with both legal counsel for represented claimants and unrepresented parties. * Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week * Other functions may be assigned

Education:

* High School Diploma or GED required; Bachelor's Degree preferred * Insurance Adjuster's license may be required in applicable states

Experience:

* Customer service experience required * 6-12 months of claims adjusting experience preferred

Keywords: Mercury Insurance Group, Folsom , Claims Specialist II, Other , Folsom, California