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Medical Assistant

Company: StemExpress
Location: Folsom
Posted on: May 31, 2021

Job Description:

About Us

StemExpress, LLC was founded in 2010 and is headquartered in Folsom, California. We currently stand as the nation's leading biospecimen provider of viable, healthy/disease-state human primary cell products for academic, biotechnological and contract research organizations. We support medical research, gene therapies and clinical trials by providing researchers with the highest quality cellular material from our own state-of-the-art laboratories. We have built an extensive global network of hospitals and clinics with a vast donor base, granting scientists access to consistent and specialized cellular products. In response to the rapid spread of COVID-19 in 2020, we began partnering with hospitals and public health departments to provide end-to-end COVID-19 testing using gold-standard PCR. We are committed to expanding and optimizing both their COVID-19 operations as well as the company's core cell and gene therapy initiatives.

The Team

The StemExpress Procurement team is driven to provide researchers high-quality products at life-changing speed. They also collect samples from our community to support large scale infectious disease screenings. The team excels at providing outstanding customer service with the purpose of collecting blood samples intended for research.

Duties and Essential Job Functions:

  • Helps donors by providing relevant information and assistance regarding their collection type
  • Verifies donor information by talking with donors, recording medical history, and confirming purpose of appointment
  • Exercises utmost professionalism and tact to provide excellent customer service for donors; practices confidentiality and privacy protocols in accordance to established policies and HIPAA requirements
  • Maintain a safe, secure, and healthy work environment by following established safety standards and procedures set forth by StemExpress
  • Travel to various collection locations as assigned
  • Collect samples from donors using nasal, oropharyngeal, and nasopharyngeal swab methods
  • Consistently follows established StemExpress SOPs with regard to donning and doffing required PPE
  • Consistently uses required PPE while performing collections as outlined in established StemExpress SOPs
  • Exercises problem-solving and conflict resolution skills when handling donor complaints; appropriately refers donor complaints to designated personnel as needed
  • Assists in day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry as needed
  • Assists with basic laboratory tasks under supervision of appropriately trained personnel.
  • Assemble testing kits as needed
  • Ability to have a flexible work schedule in order to meet client needs
  • Perform other duties as assigned

Reporting Relationships

This position is non-supervisory and will have no oversight for personnel.

Minimum Qualifications:

  • Active Medical Assistant certification from an accredited program
  • At least 1 year of customer service experience
  • Consistently reliable transportation
  • Strong written and verbal communication skills
  • Ability to work independently and within a team
  • Ability to follow established protocols to maintain quality of work
  • Demonstrate critical thinking and troubleshooting skills
  • Strong attention to detail
  • Must be able to lift a minimum of 30 lbs

Preferred Qualifications:

  • MS Office software skills, including Excel, PowerPoint, and Word.
  • Knowledge of Apple Macintosh Computers

Required Licenses/Certifications

  • Medical Assistant Certification from an accredited program


Our most successful team members share a passion for our mission and bring an I CAN DO attitude to the workplace every day.

StemExpress is proud to offer a comprehensive benefits program that includes healthcare contribution, flexible spending account, employee assistance program, long-term disability, 401k matching, and holiday pay. We contribute toward participation in group health, vision and dental plans.

Keywords: StemExpress, Folsom , Medical Assistant, Other , Folsom, California

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