service advisor

Company: AAA Northern California, Nevada & Utah
Location: Folsom
Posted on: November 22, 2020

Job Description:

We call our club''s vision, mission, values, and supporting pillars ''Our House'' because they are the foundation for all that we do. We''re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Promptly meet and great all members/customers in a timely, and courteous manner.

Handle incoming telephone calls following the proper process.

Maintain the member/customer scheduling system at the facility.

Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customers needs.

Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

Follow all policies and procedures set forth by management.

Other duties as assigned.

Knowledge/Skills/Abilities

Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

Frequently requires long working hours and will require some Saturday hours

Bilingual communication skills a plus

Education & Experience / Licenses & Certification

High school diploma or equivalent. ASE certifications a plus.

Automotive service experience a plus but not required

Strong background delivering world class customer experiences

Car Care Plus Service Advisor (CC02S1)

Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

Minimum of five years of verifiable work experience in a customer service setting

Basic knowledge of major automobile components required

Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

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Keywords: AAA Northern California, Nevada & Utah, Folsom , service advisor, Other , Folsom, California