FolsomRecruiter Since 2001
the smart solution for Folsom jobs

service advisor

Company: AAA Northern California, Nevada & Utah
Location: Folsom
Posted on: November 22, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Promptly meet and great all members/customers in a timely, and courteous manner.

Handle incoming telephone calls following the proper process.

Maintain the member/customer scheduling system at the facility.

Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customers needs.

Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

Follow all policies and procedures set forth by management.

Other duties as assigned.

Knowledge/Skills/Abilities

Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

Frequently requires long working hours and will require some Saturday hours

Bilingual communication skills a plus

Education & Experience / Licenses & Certification

High school diploma or equivalent. ASE certifications a plus.

Automotive service experience a plus but not required

Strong background delivering world class customer experiences

Car Care Plus Service Advisor (CC02S1)

Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

Minimum of five years of verifiable work experience in a customer service setting

Basic knowledge of major automobile components required

Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

#AUTOMOTIVE

Keywords: AAA Northern California, Nevada & Utah, Folsom , service advisor, Other , Folsom, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Delivery Driver - No Experience Needed
Description: Your time. Your Goals. Caviar is a part of DoorDash. When you sign up, you ll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: West Sacramento
Posted on: 11/26/2020

(JobLocation.city) US Postal Service
Description: GENERAL DUTIES AND RESPONSIBILITIESCases, delivers, and collects mail along a prescribed rural route using a vehicle
Company: Davis US Postal Service
Location: West Sacramento
Posted on: 11/26/2020

Truck Driver - Average $60,000/Year - Great Benefits + No-Touch
Description: The SYGMA Network is now hiring CDL Class A Drivers for Linehaul Routes in Illinois Every day, the country's most successful restaurant chains rely on The SYGMA Network to supply everything from fresh
Company: SYGMA - Illinois - Linehaul Drivers
Location: Woodland
Posted on: 11/26/2020


Make up to $20/hour - Deliver with Caviar
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you'll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: West Sacramento
Posted on: 11/26/2020

Set Your Own Schedule - Shop and Deliver Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: San Ramon
Posted on: 11/26/2020

Kinyesi: Part Time Delivery Job Earn Up To 22hr
Description: Part Time Delivery Job Earn Up To 22hr ShiptShipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help (more...)
Company: Kinyesi
Location: San Ramon
Posted on: 11/26/2020

Burger King
Description: Ready to tackle a fun and rewarding
Company: Burger King
Location: Woodland
Posted on: 11/26/2020

Groundman / Climber I & II
Description: Groundman / Climber I II br br Alliance Tree Service seeking to hire 3-5 people br Looking for Groundman/Climber I II br 16- 35/hr depending on experience br Call
Company: Alliance Tree Service
Location: Woodland
Posted on: 11/26/2020

EOPI Strategic Specialist, Principal
Description: Requisition ID 68700 br br Job Category : Business Operations / Strategy br br Job Level : Manager/Principal br br Business Unit: Electric Operations br br Job Location : San Ramon (more...)
Company: Pacific Gas and Electric
Location: San Ramon
Posted on: 11/26/2020

(JobLocation.city) US Postal Service
Description: GENERAL DUTIES AND RESPONSIBILITIESCases, delivers, and collects mail along a prescribed rural route using a vehicle
Company: Livermore US Postal Service
Location: San Ramon
Posted on: 11/26/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Folsom RSS job feeds