Plumbing Dispatcher
Company: Sierra Air
Location: Reno
Posted on: April 1, 2026
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Job Description:
We are a fast-growing residential Plumbing and HVAC company
looking for a full-time, experienced Dispatcher. The candidate we
are looking for is serious about their career and advancement. They
would be the type to take initiative to complete tasks and thrive
during the busy times. It's a challenging, exciting, and fun
opportunity in a professional environment. If you are a team player
with an upbeat personality and a positive attitude, we want to hire
you! This position is full-time onsite at our location in Reno. Job
Description: The Plumbing Dispatcher reports to the Internal
Operations Manager and is responsible for assigning service calls
to technicians, efficiently managing Service Tech schedules and
routes each day. Additionally, this position will be responsible
for accurately scheduling customer appointments, rescheduling
appointments, and working closely with the CSRs. Daily Job Tasks: ·
Answer incoming phone calls from Technicians and Customers ·
Communicate with customers in a friendly, professional manner ·
Accurately schedule appointments in the computer system · Maintain
a constant, professional, line of communication with field
employees · Collect correct information from customer · Up sell
products and services · Contact customers to move up/reschedule
appointments · Stay calm and professional under sometimes high
stress situations · Provide excellent external and internal
customer service · All other duties assigned by management Working
Conditions: Work will be performed in an office setting. Occasional
lifting of file boxes up to 30lbs. Must be able to sit in front of
a computer screen for extended periods of time. Qualifications: · 1
Year experience dispatching for a service company · High school
diploma or equivalent · One year customer service experience ·
Ability to accurately enter data into the computer · Ability to
type 30 wpm · Organized and detail oriented · Ability to work under
pressure · Good working knowledge of Microsoft Outlook, Excel, and
Word Benefits : · 401(k) matching · Dental insurance · Health
insurance · Life insurance · Paid time off · Vision insurance SIRP
Pay Range $21 - $25 USD About Sierra Air: Sierra Air has installed
over 30,000 heating and cooling systems in this area since 1986.
We’ve earned a great reputation for providing our customers with
friendly, reliable service and practical solutions that result in
year-round comfort and savings. Honesty, integrity, and excellent
customer service is our constant goal and top priority. Carrier
Corporation has selected us as their “Elite Leadership Dealer” for
the Northern Nevada area. This allows us access to Carrier
equipment and training that is not available to any other
dealer.
Keywords: Sierra Air, Folsom , Plumbing Dispatcher, Customer Service & Call Center , Reno, California
